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Useful Information of Shopee&Lazada

Create Date: 2020-10-19 05:32:53 Last Edited: 2020-10-19 05:54:32

Shopee and Lazada are the leading e-commerce online shopping platforms in Southeast Asia.

CJ always attaches great importance to the Southeast Asian market. For your interest, we have collected some common questions and answers here.

1. The available country;

2. Shipping time;

3. Private inventory;

4. Authorization Failed;

5. Listing Failed;

6. Cannot choose shipping methods.

Which country is available now?

The answer is Thailand and Indonesia. You know, there are strict requirements about processing time, pickup time, shipping method and country limitation. So far, only Thailand and Indonesia work well. We will try our best to work with other countries.

For Shopee Thailand, you can ship from China warehouse. But those orders must be pre-sale as the delivery time is longer than usual. 

Shipping time:

The delivery time from the local warehouse is 2-3 days. Thai pre-sale orders are shipped from China with 10-15 days delivery time.

Private inventory:

You can buy private inventory and stock in our Thai warehouse, because of the logistic problem, we now cannot stock your private inventory in our Indonesia warehouse. The policy to use our Thai warehouse is no less than 10pcs for a variant and no less than 100pcs for a total.

If you have Shopee stores in Thailand or Indonesia, you can authorize your store to CJ and list products to your store. Here are specific steps about the authorization of Shopee and Lazada. Sometimes, you may face some problems. Here we offer the solutions for you.

Authorization Failed

If the error information is “Invalid link”, you need to enter the OTP within the time limit. It expires in 1 minute.

Listing Failed

a.  If the error information is “Invalid shopid or Invalid account status”, the shop is in a frozen state and you need to appeal to the Shopee platform


b. Check if your account is inactive or not. Your store may be inactive. So you need to check your store status first.

c. Duplicate SKU. You may have listed this product before, or there is one product sharing the same SKU in your store. Please check the product in your store first.


Cannot choose shipping methods 

Click “Update” in CJ Dropshipping Center. Select that order and update shipping. Things will be fine.

If choose to ship from China warehouse, you need to choose pre-order in CJ and Shopee platform and the latest order delivery time should be more than 15 days.

 The above is important information about Shopee and Lazada. If you have any other questions, please contact our online agents for help.